Privacy Policy

Last reviewed and updated on: 26 October 2026

Privacy at a Glance

What we collect

Name, Email, Phone, and Company details via our forms.

Why we collect it

To respond to your inquiries and provide professional services.

Third Parties

Paxena will only share your information with third parties if we have your consent.

Data retention

You can contact us anytime to have your information corrected or removed.

Use of AI

AI is used only for research, planning and building. We never use your personal information with AI.

Cookies

We use Google Analytics and Google Ads cookies only if you accept them. Google reCAPTCHA protects our forms from spam. You can change your cookie choice anytime via Cookie settings.

Paxena Consulting Pty Ltd values and respects the privacy of the people we deal with. Paxena is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information from this website, and how we maintain the quality and security of your personal information.

1. What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

2. What personal information do we collect?

The personal information we collect from you in this website depends on the nature of your dealings with us or what you choose to share with us.This privacy policy applies to anyone who is not Paxena Customer. The privacy policies applicable to the products and services are provided when customer signs up with us and forms part of their Product and services agreement

The personal information we collect via Inquiry & Interest Forms about you includes:

• Full Name: To personalise our communication.
• Email Address: To send updates and responses.
• Phone Number: For direct support and consultation.
• Company Name: To understand your business needs.

The personal information we collect via phone or email includes:

Professional Services Data

• Business Details: Business name and nature of business
• Contact Details: Phone/ email of principal owner details.

3. How do we collect your data?

We collect information directly from you when you:

• Fill out a Contact or Register for Access form on our website;
• Request a consultation or support;
• Interact with us via phone, email, or social media;
• Subscribe to our newsletters, events or webinars or beta testing programs.
• Request support
• Interact with us over the phone, in person, or online;
• Subscribe to our mailing list;
• Apply for a position with us as an employee, contractor, or volunteer.

4. How do we use your information?

We use personal information for many purposes in connection with our products and services, including the following purposes:

• provide you with information and services that you request from us;
• deliver to you a more personalised experience and service offering;
• improve the quality of the services we offer;
• internal administrative purposes;
• personalise your experience with our products;
• improve our service quality and functionality;
• communicate relevant updates
• marketing and research purposes (with your consent).

4.1. Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources, for example from publicly available review platforms and directories (such as Google Maps, LinkedIn, Trustpilot, Product Review, Facebook, and industry-specific directories). We collect your personal information to understand your business and answer your queries.

5. Disclosure to third parties

We only share information with any third party with your prior consent.

Any information captured through channels stated in clause (3) is not shared with any third party unless you request us to connect you with our partners with your prior consent.

When you share your information with us through any channel stated in clause (3), you consent to us storing this information on a secure cloud platform owned by third party provider such as Google, Amazon and Microsoft.

6. Data Security

We take robust steps to protect your data, including physical security of our records, restricted staff access, and technological safeguards like encryption and firewalls.

We follow strict security protocol to protect our systems and information that is only available to two-factor authenticate Paxena employees only.

6.1 Information Storage

Our cloud platform/s might store your personal information on their servers (i.e. Google Cloud, Amazon and Microsoft, and webservers) that might be located outside of Australia, including in the United States and will be stored in an encrypted format.

Where we disclose your personal information to third party servers overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:

• you have given us your consent to disclose personal information to that third party; or
• we reasonably believe that:
  • the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
  • the law or binding scheme can be enforced; or
• the disclosure is required or authorised by an Australian law or court / tribunal order.

6.2 How do we protect your personal information?

Paxena will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

• having a robust physical security of our platform and databases;
• taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
• having technological measures in place (for example, anti-virus software, fire walls, and two-factor authentication);

6.3 Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

7. Online activity, cookies and analytics

7.1 What are cookies?

Cookies are small text files that a website stores on your device. They help a website remember information about your visit, such as whether you have visited before.

7.2 Cookies we use

We use analytics and advertising cookies from Google, and only if you agree to them. When you first visit our website, we ask whether you accept or decline these cookies. If you decline or do not respond, none of these cookies are set and Google Analytics and Google Ads are not loaded.

We also store your cookie choice in your browser's local storage (under the name paxena_cookie_consent) so we don't ask you again on every visit. This record contains only your choice and the date you made it, and is kept for 12 months.

7.3 What Google Analytics and Google Ads collect

If you accept cookies, Google Analytics collects information such as the pages you visit, how long you stay, the website that referred you, your approximate location (city or region level), and your device, browser and operating system. We use IP anonymisation, and we do not use this information to identify you personally or combine it with information you submit through our forms.

If you accept, Google Ads also records whether you reached our website by clicking one of our ads and whether you then took an action such as viewing a page or submitting a form. We use this to measure how well our advertising works. Google may also use this information, together with other information it holds about you, to show you more relevant ads on other websites (remarketing). You can control personalised ads at Google My Ad Center.

This information is processed by Google LLC and may be stored on servers outside Australia, including in the United States (see section 6.1). For more information, see How Google uses information from sites that use its services.

7.4 Changing your choice

You can change your mind at any time by selecting Cookie settings in the footer of our website (or by clicking here) and choosing Accept or Decline. Declining removes our analytics and advertising cookies from your browser. You can also block or delete cookies through your browser settings, or install the Google Analytics opt-out browser add-on.

Our website also loads styling and icon libraries from third-party content delivery networks (Tailwind CSS and Cloudflare). These services receive standard technical information, such as your IP address and browser type, needed to deliver the files, but they do not set cookies on our website.

7.5 Spam and abuse protection (Google reCAPTCHA)

To protect our Contact and Register Interest forms from spam and automated abuse, our website uses Google reCAPTCHA v3, provided by Google LLC. reCAPTCHA runs in the background when you use our forms. It does not ask you to solve a puzzle.

To tell people apart from automated programs, reCAPTCHA collects information about your device and how you interact with the page, such as your IP address, browser and device details, mouse movements and time spent on the page, and may read or set cookies in your browser. This information is sent to and processed by Google, and may be stored on servers outside Australia, including in the United States. Google uses it to provide and improve reCAPTCHA and for general security purposes. It is not used by Google for personalised advertising.

These cookies and checks are strictly necessary to keep our forms secure, so they are not controlled by the cookie choice described in section 7.4. If you would prefer not to use reCAPTCHA, you can contact us directly by phone or email instead of using our forms.

Your use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

7.6 Form submissions and abuse prevention

When you submit one of our forms, we briefly keep a one-way scrambled (hashed) version of your IP address and email address to limit how many submissions can be made in a short period. These records cannot be read back as your actual IP or email address and are deleted after 24 hours.

8. Use of Artificial Intelligence (AI)

Paxena uses AI tools to support how we work internally. We use AI only for general-purpose tasks and software development, specifically:

• Research: exploring topics, industry information and publicly available material;
• Planning: preparing outlines, project plans and drafts of general content; and
• Building: writing, reviewing and testing software code, including for this website.

We do not use your personal information with AI. Personal information you provide to us, including through our Contact and Register Interest forms, by phone or by email, is never entered into, uploaded to, or processed by AI tools, and is never used to train AI models.

We do not use AI to make automated decisions about you, or to profile you.

If our use of AI changes in a way that involves personal information, we will update this Policy before that change takes effect and, where required, seek your consent.

9. Direct marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by [following the instructions to “unsubscribe'' set out in the relevant communication].

Your Rights & Contact

You have the right to access and correct your personal information. To do so, or to lodge a complaint, please contact us: